Knowledgebase

Members are given the option to cancel their membership at any time from their account page, which is a page that contains the [subscription_details] shortcode.

When a member cancels their membership, their automatic renewal payments will be immediately disabled but the member will retain access to restricted content up until the expiration date on their account is reached.

For example, if a customer’s account is due to renew on June 1 and they choose to cancel on May 15th, they will be permitted to access restricted content up until June 1. Their access continues for the duration of the period they have paid for.

In order for a customer to be able to cancel their membership, a few conditions must be met:

• The account must have been paid through a payment gateway that supports canceling recurring subscriptions. For example, the Manual Payments gateway does not provide an option to cancel an account since there are no automatic renewal payments being processed.
• The account must have the Auto-Renew option enabled. This is set automatically when customers purchase a membership with auto-renew enabled.
• A Payment Profile ID must be present on the membership. This ID is provided by the merchant processor (Stripe, PayPal, etc) and is set automatically during account registration.
• The membership must have a status of Active.
• Payment plans cannot be canceled.

If any of these conditions are not met, the option to cancel a membership will not be shown.

Site administrators can also cancel memberships for members from the Restrict > Memberships page. All accounts that meet the criteria above will include a Cancel button next to the Membership Status.

If the membership does not meet the criteria, the Cancel button will be disabled.